Effective date: 11/1/2026

These Terms and Conditions ("Terms") apply to theparenthelpdesk.com and to The Parent Help Desk Guide and any other products we sell (together, the "Service"). The Service is operated by CA Formosa Group LLC, doing business as The Parent Help Desk ("we," "us," "our"). By using the website or buying a product, you agree to these Terms.

1. What you're buying

Our products are digital guides delivered online through a members area. Nothing is shipped. After purchase, you'll receive login details by email and can access the product on a phone, tablet, or computer.

2. Early access

Some products are sold as early access. The sales page tells you which sections are available at purchase. Remaining sections are added over time, and your purchase includes those updates at no extra cost.

3. Payment

Prices are shown in U.S. dollars and charged once at checkout unless the sales page says otherwise. Payments are processed securely by our payment provider (Stripe). We never see or store your full card number. Sales tax may be added where required by law.

4. Refunds

If the product doesn't help you, email hello@theparenthelpdesk.com within 30 days of purchase for a full refund. No questions asked. After a refund, access to the product ends.

5. Your license

When you buy a product, you get a personal, non-transferable license to use it for yourself and your family. Please don't share your login, resell, copy, or republish the content. All content, including text, images, and printables, belongs to us and is protected by copyright.

6. Not professional advice

Our content is general information about consumer technology. It is not medical, legal, financial, or safety advice, and it doesn't replace a doctor, pharmacist, or other professional. Safety devices like fall alerts and medical alert systems can fail or have limits, so read each manufacturer's instructions and warnings. In an emergency, call 911.

7. Product recommendations and affiliate links

We recommend products made and sold by other companies. Some links are affiliate links, which means we may earn a commission if you buy, at no extra cost to you. We choose products we believe are helpful, but we don't make, sell, or guarantee them. Your purchase, warranty, and support come from the seller or manufacturer. Prices and availability change, so check the retailer before buying.

8. Your account

You're responsible for keeping your login details private and for activity under your account. We may suspend access if an account is shared or misused.

9. Disclaimer

The Service is provided "as is." We work to keep information accurate and current, but devices, apps, and settings change often, and we can't guarantee that every step will match your exact device or that the Service will always be available or error-free.

10. Limitation of liability

To the fullest extent allowed by law, we are not liable for indirect or consequential damages arising from your use of the Service or of any product we recommend. Our total liability for any claim is limited to the amount you paid us for the product involved.

11. Changes to these Terms

We may update these Terms from time to time. The effective date at the top shows when they last changed. Continuing to use the Service after a change means you accept the updated Terms.

12. Governing law

These Terms are governed by the laws of the State of California, without regard to conflict-of-law rules.

13. Contact

Questions? Email hello@theparenthelpdesk.com.